702-564-6697Reviews
Carson is the man! Great work! I would definitely recommend ????????
24 hours ago I would have given them one star. Miscommunication and added on costs left a bad taste in my mouth. BUT yesterday afternoon I called and spoke to a supervisor and he was excellent (his name was Eric). He listened, acknowledged my concerns, explained things in ways I understood, apologized, and refunded some money. I didn't expect any of that. I expected a "Thanks for calling; we'll pass your concerns along." He's an asset to the company. I'll use JOTS again in the future. They clearly care about the customer. Recommend.
Adrian was great! Fast thorough service!
Ernesto came out to help us with our AC and he was great. Very polite and professional the whole time, made everything easy to understand for us, and made sure we didn't have any questions. Would absolutely call them again!
I was very happy with the service I received from Johnny on the spot as we had an emergent issue and they were able to come within an hour of calling. Alex was professional and honest with us and solved our emergency and gave us information on how to proceed fixing the issue. Thanks Alex!
Alex was amazing, very helpful and respectful of our no shoes in the house rule. He answered all of my questions and even offered to be our point man to stay with us through this process of getting our plumbing fixed. Thank you Alex
Great job!! Jose
Literally just like the name says Johnny on the spot this company saved me on a weekend emergency. After calling two other companies that ended up canceling because nobody available after they advertise their 24–7 emergency service, Johnny on the spot was very transparent and good communication from the get-go. They did tell me they were busy with multiple calls, but assured me someone would get to me same day.
The communication they maintained kept me informed of the status and ensuring that my problem hadn't gotten worse.
When the Technician arrived, Carson, he was professional, took the time to listen and understand my problem, explained to me exactly what he was going to do, and was transparent about the work he was about to perform. The pricing was very reasonable, and he kept me informed during the repair as to the status.
When he left, he completely cleaned up and maintained the highest level of professionalism and courtesy. He was very respectful of my property and I will definitely call when my next plumbing issue comes up.
All the techs were super helpful and informative. Company was super responsive and quick to help us.
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